Virtual Counseling

Sandhill Counseling and Consultation is pleased to offer telehealth for individual counseling. Our team is glad to answer any additional questions when you reach out to our office.

What is telehealth?

Telehealth is the use of telecommunications technology, such as computers and mobile devices, that allows our clinicians to provide professional counseling and consulting services remotely. The goal of telehealth is to make these services more readily available for those who are unable to attend an in-person session. This service provides a convenient and effective way to stay engaged in treatment.

Talk about the possibility of telehealth services with your mental health provider and schedule an online session. No software needs to be downloaded and there is no registration needed. We care about patient privacy and confidentiality and therefore have chosen Zoom to connect clients and clinicians using video-conferencing online. This system is HIPAA compliant and secure (encrypted).

What you need

Chances are you already have all the equipment you need to engage in a telehealth visit:

• Computer, smartphone or tablet
• Microphone (if not included in the mobile device or computer)
• Webcam (if not included in the mobile device or computer)
• Email address to receive the invite with link

You will receive a Zoom link 1 hour prior to your scheduled telehealth appointment. If you feel unwell on the day of an in-person appointment, we are happy to offer the option of converting your visit into a virtual appointment. Please contact our office to arrange this.

Tips for a great telehealth experience

• Restart your computer before a call. Other software might be using computer power or interfere with your video or microphone.
• Use fast internet. Video quality adapts to internet speed. An Ethernet cable often provides the best results, however a wifi connection will suffice.
• Join a few minutes early. Allow your browser to use your camera and microphone when prompted.
• Use headphones if you hear echo or audio feedback.
• Design your space. A quiet and private environment is important so both therapist and client can speak openly and freely. Front lighting helps you see one another easily (avoid sitting in front of a window). Supply yourself with a drink and a tissue box.
• Use a stand if you connect with a smartphone, so you do not have to hold it for the entire session.
• Try to look at each other and not the screen. This creates real connection.

Next steps

When you are ready to make an appointment, call us at 636-500-9247. We can help you determine the best service and therapist for your needs.